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We have confirmed the following issue in regards to the new "Clear System Cache" feature which was added during the Xbox 360 system update on Aug. 11, 2009.

[Confirmed Issue]
- Upon using the "Clear System Cache" feature, the PlayOnline Viewer and FINAL FANTASY would be uninstalled.

We ask that you not use the "Clear System Cache" feature until the issue is addressed.

If you have experienced the above issue, you will need to re-install the PlayOnline Viewer and FINAL FANTASY XI. Please be aware that the following data will be reset in the process.

- Member settings
- Email account settings, address book, and email content
- Sent/received messages
- Option settings
- Data saved in the file management folder (such as screenshots)
- Files saved in the PlayOnline Viewer (such as macro settings)
- Macro content
- Map markings
- Part of the configuration settings
- Desired sort settings (Will return to default settings)
* Character data will not be impacted because they are saved on the server.

With questions regarding "Clear Cache System" feature, please contact Xbox Support.

Xbox Support

Hours of operation:
Phone assistance is available seven days a week.
9:00 A.M. to 1:00 A.M. Eastern Time
6:00 A.M. to 10:00 P.M. Pacific Time

Phone numbers:
Toll free: (800) 4MY-XBOX
Direct dial: (425) 635-7180
Hearing impaired (TDD device): (866) 740-9269 or (425) 635-7102

*Adjustment was made to this news article on Aug. 19, 2009.